Frequently Asked Questions

Everything you need to know about your Jowua experience.

How long does shipping take?

Standard domestic orders are typically processed within 1-2 business days and arrive within 5-7 business days. International shipping times vary by location but generally take 10-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

How do I determine my size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are your materials sustainably sourced?

At Jowua, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

Orders move quickly through our fulfillment center. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.